Website Maintenance & Support Services

Ongoing care, protection, and stewardship for WordPress websites

Your website is not a one-time project. It’s a living system that requires different levels of care depending on how critical it is to your organization.

ArcFires offers four levels of ongoing support—ranging from light-touch assistance for DIY clients to full technical stewardship for mission-critical websites.

Professional backup without full management.

We advise and assess. Execution is separate.

This option is designed for clients who actively manage their own website but want access to professional feedback when something goes wrong. We configure automatic updates to keep your WordPress core, plugins, themes, and PHP version current, and we respond when you reach out with questions or issues.

You remain responsible for identifying problems and submitting support requests. This plan provides evaluation and guidance, not hands-on remediation unless separately scoped and approved.

✅ Best for: DIY site owners, internal teams, low-risk websites, or clients between projects.

⚠️ Ownership level: Low
⚠️ Involvement: Reactive, advisory

👉 Contact us to see if this is the right fit

Baseline protection and stability

Essential Care is for websites that need to stay online, secure, and up to date—but don’t require ongoing optimization or strategic oversight.

With this plan, ArcFires takes responsibility for keeping your site maintained, updated, and recoverable. We handle routine software updates, backups, and baseline monitoring so small issues don’t quietly become big problems.

✅ Best for: Small organizations, brochure sites, nonprofits, and low-complexity websites.

Ownership level: Operational
Involvement: Preventative, low-touch

👉 Contact us to learn what’s included

Active management, optimization, and protection

Growth Care is for organizations that rely on their website as a core part of operations, fundraising, marketing, or member engagement.

In addition to maintenance and protection, this plan includes active performance, stability, and integration oversight. We monitor how your site is behaving, optimize for speed and reliability, and intervene proactively when issues arise.

✅ Best for: Growing organizations, membership sites, advocacy groups, and sites with integrations or traffic.

✅ Ownership level: Technical management
✅ Involvement: Proactive, hands-on

👉 Let’s talk about whether Growth Care is right for your site

Full technical stewardship and peace of mind

Comprehensive Care is ArcFires’ highest level of ongoing support. This plan is for websites where downtime, security issues, or failures carry real operational or reputational risk.

We take ownership of the website’s technical health—security posture, performance, compliance tooling, integrations, and recovery. Clients on this plan don’t just get maintenance; they get a technical partner who is watching the whole system.

✅ Best for: High-visibility organizations, mission-critical platforms, complex or regulated sites.

🏆 Ownership level: Stewardship
🏆 Involvement: Proactive, strategic, priority response

👉 Schedule a conversation to discuss Comprehensive Care

Not sure which level you need?

That's Normal.

Most clients don’t need to decide immediately—and many start at one level and evolve into another as their website grows or becomes more critical.

If you’re unsure which plan fits your situation, reach out. We’ll review your site, talk through your risk level and goals, and recommend the right level of care.

Contact ArcFires to start the conversation.