ArcFires Support
Because of high demand, retainer commitments, and scheduling limitations, we cannot guarantee immediate, on-demand support or rapid response to clients without active retainers.
In the case we are unable to respond immediately to urgent requests, we have done our best to build your projects using the best main-stream, industry-standard tools that are well documented and provide you with cPanel hosting access to your websites so that contracting additional help or using AI to solve problems without our coordination is fully possible.
Clients with Active Retainers
Clients with professional maintenance or development retainers may schedule a free retainer check-in meeting to touch base on our priority project(s).
DIY Club Support
Clients with DIY Club support access may schedule a paid support call or submit support request tickets here.
On-Demand Support
Clients without DIY Club access or active retainers may request support here:
Website Maintenance & Support Services
Ongoing care, protection, and stewardship for WordPress websites
Your website is not a one-time project. It’s a living system that requires different levels of care depending on how critical it is to your organization. ArcFires offers four levels of ongoing support—ranging from light-touch assistance for DIY clients to full technical stewardship for mission-critical websites.
Schedule a call to set up a support retainer with ArcFires.