Basic Maintenance Retainer

Maintenance work for basic website upkeep & misc tasks.
$ 200 Monthly
  • Up to 2 hours/month
  • Coaching & training videos
  • $150/hr beyond the first 2 hours*
  • Phone, text, & email support
  • Replies within 48 hours**
  • Access to online knowledge base

Advanced Maintenance Retainer

Maintenance work for website upkeep, new features, & misc tasks.
$ 500 Monthly
  • Up to 5 hours/month
  • Coaching & training videos
  • $150/hr beyond the first 5 hours*
  • Phone, text, & email support
  • Replies within 24 hours**
  • Access to online knowledge base

Premium Services Retainer

Proactive work as a "part of your team."
$ 1,100 Monthly
  • Priority attention & scheduling
  • Consulting and strategizing
  • Coaching & training videos
  • Weekly check-in calls
  • Proactive support
  • 8 hours/month guaranteed
  • $100/hr beyond the first 8 hours
  • No additional fees for Rush Order work
  • Phone, text, & email support
  • Same-day replies*
  • Access to online knowledge base

Custom Premium Retainer

Proactive work as a "part of your team."
$ 1,200 Minimum Monthly
  • All premium features
  • Custom guaranteed hours
  • $100/hr beyond the reserved hours

Why Create a Retainer?

Greater Investment

We don’t just care about completing the tasks you send us; we’re invested in the outcome of the work we do. The growth of your business is our priority. We’re your partners and we consider ourselves part of your team. “Your” projects are now “our” projects.

Proactive Support

We don’t wait for problems to come up to schedule your work. We proactively mitigate issues before they affect your website(s) and customers.

Guaranteed Availability

Regardless of how heavy our work load becomes, retainers guarantee that we will always make time for your projects. Your first set of hours are scheduled at the beginning of the month and your remaining work has priority access to our schedule.

Discounted Labor

The Premium Services Retainer is ideal for clients who typically want 10-20+ hours of work per month. Time reserved by retainer is currently discounted by 50% off our standard hourly rates. Any work completed beyond the first 8 hours will be discounted by half off our public rates.

Regular Strategy Meetings

We will schedule regular calls for strategizing, working together, and updating you on the progress of our projects.

Types of Retainer Work

Ongoing Maintenance
As-Needed Projects

Retainer Terms

  • To help us honor our commitments to each client, unused hours do not carry over month-to-month. Stacking time can make it impossible to schedule retainer work adequately.
  • Retainers must be paid in advance to reserve our time.
  • All other retainer terms are set by a Master Services Agreement.
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“It does not take a majority to prevail… but rather an irate, tireless minority, keen on setting brushfires of freedom in the minds of men.” — Samuel Adams