Basic Maintenance Retainer
Maintenance work for basic website upkeep & misc tasks.-
Up to 2 hours/month
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Coaching & training videos
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$150/hr beyond the first 2 hours*
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Phone, text, & email support
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Replies within 48 hours**
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Access to online knowledge base
*Hourly rate for scheduled work during regular business hours. View full hourly rate breakdown here.
**48 hour interval may not include weekends or holidays.
Advanced Maintenance Retainer
Maintenance work for website upkeep, new features, & misc tasks.-
Up to 5 hours/month
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Coaching & training videos
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$150/hr beyond the first 5 hours*
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Phone, text, & email support
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Replies within 24 hours**
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Access to online knowledge base
*Hourly rate for scheduled work during regular business hours. View full hourly rate breakdown here.
**24 hour interval may not include weekends or holidays.
Premium Services Retainer
Proactive work as a "part of your team."-
Priority attention & scheduling
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Consulting and strategizing
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Coaching & training videos
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Weekly check-in calls
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Proactive support
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8 hours/month guaranteed
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$100/hr beyond the first 8 hours
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No additional fees for Rush Order work
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Phone, text, & email support
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Same-day replies*
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Access to online knowledge base
*Will reply within 12 hours if your message was received outside work hours.
Custom Premium Retainer
Proactive work as a "part of your team."-
All premium features
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Custom guaranteed hours
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$100/hr beyond the reserved hours
Why Create a Retainer?
Greater Investment
We don’t just care about completing the tasks you send us; we’re invested in the outcome of the work we do. The growth of your business is our priority. We’re your partners and we consider ourselves part of your team. “Your” projects are now “our” projects.
Proactive Support
We don’t wait for problems to come up to schedule your work. We proactively mitigate issues before they affect your website(s) and customers.
Guaranteed Availability
Regardless of how heavy our work load becomes, retainers guarantee that we will always make time for your projects. Your first set of hours are scheduled at the beginning of the month and your remaining work has priority access to our schedule.
Discounted Labor
The Premium Services Retainer is ideal for clients who typically want 10-20+ hours of work per month. Time reserved by retainer is currently discounted by 50% off our standard hourly rates. Any work completed beyond the first 8 hours will be discounted by half off our public rates.
Regular Strategy Meetings
We will schedule regular calls for strategizing, working together, and updating you on the progress of our projects.
Types of Retainer Work
Ongoing Maintenance
- Diagnosing & fixing critical errors
- Improving website security
- Removing website viruses and suspicious code
- Debugging plugin conflicts
- Fixing broken links
- Website load speed optimization
- Updating the theme
- Updating WordPress Core files
- Updating open-source premium plugins manually
- Updating design structures to keep up with best practices and modern features
- Maintaining website documentation
- Database updates
As-Needed Projects
- Content updates
- New pages, posts, events, products, etc
Retainer Terms
- To help us honor our commitments to each client, unused hours do not carry over month-to-month. Stacking time can make it impossible to schedule retainer work adequately.
- Retainers must be paid in advance to reserve our time.
- All other retainer terms are set by a Master Services Agreement.