General Terms.

This ArcFires Services Agreement (the “Agreement”, “Services Agreement”, “Terms of Service”, “Master Services Agreement”, or “MSA”) is made effective by and between ArcFires, LLC, a Utah Limited Liability Company, with its principal place of business at 4190 W Penstemon Way Lehi, Utah 84043 (the “Company”, “we”, “us”, and “our”), and the Client (“you” and “your”) upon the date of online publication per the terms of the Notices section below and renews automatically every month until replaced by new terms or until all services are terminated according to the terms herein.

By voluntarily engaging in business the Company and the Client hereby agree to the following terms:

Definitions.

For the purposes of this Agreement, the following terms shall have the meanings specified below:

“Agreement” refers to this ArcFires Services Agreement, including all its sections, schedules, exhibits, and amendments that may be added from time to time.

“Statement of Work“ (“SOW”, SOWs”) refers to additional contractual agreements entered into between the Client and the Company for scoped projects.

“Services” encompasses all work performed by the Company for the Client, including but not limited to website design and development, website maintenance, website hosting, digital marketing, graphic design, video editing, and website consulting services, as well as any additional services agreed upon by both parties.

“Rates“ encompasses our billable hourly rates and the respective rates for our various services.

“Intellectual Property” includes, but is not limited to, designs, content, custom code, graphics, written content, website layout, and any other materials created by the Company specifically for the Client as part of the Services.

“Projects Invoice” refers to an invoice that lists line items of billable time clocked for various services.

“Services Invoice“ refers to an invoice for recurring/subscription services performed by the Company for the Client.

“Retainer Invoice“ refers to an invoice generated to collect payment in advance for retainer services at the beginning of the month.

“Add Funds Invoice” refers to an invoice generated for the purpose of collecting a down payment/deposit or grouping outstanding invoices into a single payment and adds credits to the Client’s account.

“Rush Order” is a priority status applied to projects and requests that increases the rate paid for work completed by the Company.

“Client Portal“ refers to the store and client area at https://portal.arcfires.com and is used for invoicing and payments.

“Retainers” are optional packages offered by the Company that provide the Client with a set number of hours of support and services per month, as detailed in the Agreement.

“Pre-existing Materials” refers to any intellectual property or materials owned by the Company prior to the commencement of this Agreement, including tools, frameworks, code libraries, plugins, and software.

“Third-party Materials” includes software, plugins, libraries, or content not owned by the Company or the Client but used in the provision of the Services under the terms of third-party licenses.

“Open Source Software” refers to software that is freely available for modification and distribution, governed by licenses that allow for such use, modification, and sharing.

“Custom Developments” means any software, applications, or specific solutions developed exclusively for the Client by the Company under this Agreement.

“GPL” (GNU General Public License) is a widely used free software license that guarantees end users the freedom to run, study, share, and modify the software.

By defining these terms, both parties agree to the meanings ascribed to them for the purposes of interpreting and executing this Agreement.

The section headings of this Agreement are for convenience only, and have no interpretive or restrictive contextual value.

The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement.

Invoicing & Payments for Services

Rates.

Specific rates for ArcFires services are listed in the Services section below or on Client Portal products. Our rates are subject to change according to the most recently published ArcFires Services Agreement or website product updates and require no explicit re-acceptance by the Client. ArcFires will make an effort to notify clients of future price increases that it deems substantial for services with active subscriptions in advance in email newsletters.

Per the Termination clauses below, continued use of ArcFires services constitutes the Client’s acceptance of our prevailing rates. See our Agreement Integration section below to review additional terms of updates to this ArcFires Services Agreement and our prevailing rates.

Our rates can be adjusted to accommodate inflation and rising costs, or for any other reason at our sole discretion. Unless otherwise agreed upon, scoped projects that includes estimates for hourly work will use the prevailing hourly rates, even if those rates change after the Statement of Work is signed.

A discount may be offered for payments made in advance, generally for scoped projects that necessitate a Statement of Work (“SOW”). Such details will be outlined in the separate SOW contract(s).

Invoices may be subject to additional taxes and fees. Processing fees for invoices are paid by the Client and vary according to the payment method, not to exceed 2.9% + $0.30 per transaction. Clients can avoid these processing fees by paying with check, made payable to ArcFires and mailed to the primary place of business for the Company.

Invoicing.

Services Invoices for recurring services and Projects Invoices for billable hours will generally be delivered separately.

ArcFires will typically submit invoices to the Client on a monthly basis, subject on the agreed payment schedule for each service. Invoices shall be due on net 15 terms. Monthly project invoices for billable hours are generally published on or near the 1st of the month and due on or near the 15th of the same month. Subscription payments for recurring services are typically processed on the 1st of each month. Scoped projects with separate Statement of Work Agreements will be invoiced on their own respective schedules.

Invoices published significantly later than the date of services performed remain valid and cannot be voided by the Client. Although ArcFires will make an effort to deliver invoices monthly or in a timely manner, the Company is under no obligation to send invoices monthly.

The Client should not interpret a lack of published outstanding invoices as a balanced account. Some invoices are not automatically published and remain in Draft mode until ArcFires manually publishes the invoice. As we focus on servicing our clients, ArcFires may unfortunately fall behind in publishing these invoices. Clients should not assume they are fully paid up and are still responsible for paying invoices that were delivered late. The Client can request account invoice updates and account reconciliation verify the actual account balance. Depending on the complexity of an account’s invoices and credits and availability of ArcFires admins, it may take a substantial period of time to complete the reconciliation process. Your patience with this process is greatly appreciated. The Client should request an account reconciliation before closing an account to verify that no invoices are in draft mode.

Clients who typically use auto-pay should not interpret a lack of automated payments as evidence that no invoices are outstanding.

Payment Terms.

The Client shall pay the Company for all Services provided in accordance with the rates set forth in the Rates section above. Invoices shall be payable within 15 days from the date email notice is sent to the email address on file. The Client is responsible to maintain a functional email and and accurate email address in our Client Portal at https://portal.arcfires.com. If email delivery failure is the fault of ArcFires, the Client may request an adjusted invoice due date to allow up to 15 days for payment from the date the client became aware of the invoice.

Acceptable forms of invoice payment include checks mailed to 4190 West Penstemon Way Lehi, Utah 84043 and online payments made in the Company Client Portal, which currently supports credit card, PayPal, and ACH direct payments. Payments for recurring (subscription) services typically must be paid with auto-payments using the Company’s Client Portal. Exceptions may be made available at the discretion of ArcFires for recurring services paid less frequently than monthly and/or for invoices exceeding $2,000.

A trade of services by the Client as a proxy payment for services provided by ArcFires is only valid if agreed to by both parties in writing.

Paid invoices that experience illegitimate chargebacks will be marked as unpaid and the Client will remain liable for the unpaid balance in addition to applicable processing fees.

Payments via check will be considered late if the mailed check is received after the due date. Please carefully consider the delivery time when planning for mailed payments.

Late Fees.

There is currently a three-day grace period for invoice payments. A monthly late fee of 1.5% will be automatically applied on the unpaid balance of each invoice, beginning on the third day following the invoice due date and recurring each 30 days following. Payment plans are generally available upon request and may be used to delay the due date of an invoice. In the case that due dates are not delayed, late fees may still apply.

In the case of significantly delinquent invoices, the Company may suspend any and all Services until payment is received. This suspension of service may be automated at the discretion of ArcFires.

Refund Policy.

No refunds will be offered for services delivered within the scope of requests made by the Client. Refunds for undelivered services will be initiated within 15 days from the date of the Client’s request for refund.

Collections.

ArcFires will look for amiable solutions to collecting on overdue invoices, such as offering payment plans, trading services, and in uncommon cases, changing due dates. Clients should not expect or demand to have debts forgiven by the Company. However, if the Client becomes unresponsive or uncooperative and fails to make payment within 3 months of the invoice due date, the Company reserves the right to initiate collection procedures. All costs incurred in collecting unpaid debts, including, without limitation, attorney’s fees and expenses, collection agency fees, arbitration and court proceeding costs, applicable interest and/or any other related cost shall be borne by the Client. The Company may report delinquencies to credit reporting agencies at its sole discretion.

Mediation.

In the case that mediation services are agreed upon by the parties, the mediation shall be conducted in Utah County, Utah, or another mutually agreed-upon location. The parties agree to participate in the mediation in good faith with the intention to resolve the Dispute.

Binding Arbitration.

If the Dispute is not resolved through mediation within sixty (60) days of the initiation of mediation, the parties agree that the Dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, or by another arbitration service agreed upon by the parties. The arbitration shall be conducted in Utah County, Utah, or another location mutually agreed upon by the parties. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties or, if no Agreement can be reached, appointed in accordance with the rules of the administering body. The decision of the arbitrator shall be final and binding on the parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Limitation on Litigation.

The parties agree that any arbitration conducted under this section shall be limited to the Dispute between the parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Confidentiality.

The parties agree that the proceedings and outcome of the negotiation, mediation, and arbitration shall be kept confidential to the maximum extent permitted by law.

Continuation of Services.

Unless otherwise agreed by the parties or declared by the Company, the parties agree to continue performing their respective obligations under this Agreement while the Dispute is being resolved unless and until such obligations are terminated or expire in accordance with the provisions of this Agreement.

Compliance.

Governing Law.

This Agreement shall be governed by and construed in accordance with the laws of the state in which the Company’s primary business location is situated at the time of the Agreement’s execution. Should the primary business location of the Company change, the laws of the state of the new primary location shall govern this Agreement from the date of such change forward, ensuring that the Agreement remains aligned with the legal framework most relevant to the Company’s operations.

Intellectual Property Compliance.

The Client represents and warrants that they have all necessary rights and permissions to use any intellectual property, including but not limited to website designs, media, graphics, texts, and trademarks, that they provide to the Company for incorporation into their project. The Client agrees to indemnify, defend, and hold harmless the Company from any claims, damages, penalties, legal fees, and expenses arising from any breach of this representation or unauthorized use of intellectual property not owned by the Client. This indemnification will survive the termination of this Agreement.

ArcFires may respond to and comply with any Legal Process that ArcFires believes to be valid and constitutional. ArcFires may deliver, subject to the terms of ArcFires’ Privacy Policy, any data as required under the Legal Process. Where Law permits, ArcFires will notify you of the Legal Process by sending a copy to the email address in the applicable account. ArcFires is not responsible for any losses, whether direct or indirect, that you may incur as a result of ArcFires’ response or compliance with a Legal Process.

Client Responsibility.

The Client is responsible for all legal compliance related to their website, including but not limited to privacy policies, terms and conditions, and accessibility standards.

Clients are strongly advised to consult with legal and technical professionals for ongoing website maintenance and compliance with applicable laws and best practices. The Company invites the Client to use our Compliance Care Plan service as one of the Client’s methods of remaining legally compliant.

The Company provides website development services that include the option to add various features, functionalities, and content to your website. However, the Company is not a legal firm and does not provide legal advice or services. It is the sole responsibility of the Client to ensure that the website and its content comply with all applicable laws, regulations, and obligations, including but not limited to privacy policies, terms and conditions, and accessibility standards. The Company disclaims all liability for any legal issues, fines, or penalties that may arise due to the website’s content, features, or functionalities that exist at the time of staging, launch, or at any point in the future. Clients are strongly advised to consult with legal professionals to ensure full and ongoing compliance with all applicable laws and regulations.

See the Compliance Care Plan service below for more information.

Third-Party Software.

Disclaimer of Software and Plugin Liabilities.

ArcFires develops websites using WordPress, incorporating various third-party plugins, themes, and software (“Software Components”). While websites are delivered in a functional state, ArcFires cannot guarantee ongoing functionality due to updates, changes to Software Components, or issues beyond the Company’s control. Clients are encouraged to enroll in our Care Plans to ensure website stability and functionality.

Although we select reliable and secure Software Components, we cannot guarantee their security, compatibility, or functionality, either now or in the future. ArcFires is not liable for vulnerabilities, performance issues, incompatibilities, or other issues arising from these components, including problems introduced by updates.

Ongoing Maintenance.

WordPress websites require regular updates to Software Components for security and functionality. It is the Client’s responsibility to maintain an ongoing budget for website maintenance, including but not limited to updates, security monitoring, and troubleshooting. Clients are encouraged to use our Care Plan services to maintain website stability, security, and performance.

Due to the nature of open source software and integrations maintained by third-party developers, the Company cannot guarantee the website remains operational after the time of launch without professional maintenance.

Data Protection and Privacy.

The Company acknowledges its responsibility in handling sensitive client information, including but not limited to passwords, social security numbers, and credit card information, with the utmost care and security. Such information is stored in secure environments such as 1Password, Google Drive, and ClickUp, protected by two-factor authentication wherever possible. The Company commits to complying with applicable data protection laws and regulations governing the collection, use, and storage of client data. The Company shall implement and maintain appropriate security measures to protect against unauthorized access to or alteration, disclosure, or destruction of client data.

Confidentiality.

The parties acknowledge that in connection with the Services, each party may disclose certain confidential and proprietary information to the other party. Each party agrees to protect and maintain the confidentiality of such information and not to disclose such information to any third party without the prior written consent of the disclosing party.

Limitation of Liability.

In no event shall the Company be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with this Agreement, whether or not such damages were foreseeable or whether the other party was advised of the possibility of such damages. Notwithstanding the foregoing, direct damages shall be limited to the lesser of the amount paid by the Client under this Agreement for the Services rendered prior to the claim or the amount recoverable under the Company’s insurance policy. The Company’s total liability for any type of damages shall not exceed the amount paid by the Client under this Agreement.

Other terms pertaining to liability are included in the relevant sections of this Agreement.

Other Liabilities.

Ownership of Intellectual Property.

Subject to the full payment for the Services rendered under this Agreement, the Client shall own all right, title, and interest in and to the final website design, content, and custom code created by the Company specifically for the Client as part of the Services. This includes, but is not limited to, custom graphics, written content, and unique website layout. However, the following conditions and exceptions shall apply:

Pre-existing Materials: The Company retains all rights, title, and interest in and to any pre-existing intellectual property or materials owned by the Company, including, without limitation, tools, frameworks, code libraries, plugins, software, and existing website layout templates that may have been used in the course of providing the Services but were not specifically created for the Client. The Client is granted a non-exclusive, worldwide, perpetual license to use such pre-existing intellectual property as incorporated into the final website for the purpose for which it was provided.

Third-party Materials: The Services may include the use of third-party materials, including, but not limited to, software, plugins, libraries, or content that are subject to the terms of third-party licenses. The rights to such materials are governed by their respective licenses, and the Client agrees to comply with all such licenses and assumes all responsibility for the use of third-party materials in the website.

Open Source Software: Given that WordPress and many of the tools and plugins used in the development of the website are open-source, the Client acknowledges that these components are governed by their respective open-source licenses. The inherent nature of WordPress means that it, along with many of its components, is licensed under the GNU General Public License (GPL) or similar open-source licenses. The Client accepts and agrees to be bound by the terms of such licenses, which may restrict the ways in which the website software can be used or modified.

Custom Developments: Any custom developments, including software, applications, or specific solutions developed by the Company for the Client under this Agreement, will be the exclusive property of the Client, provided that the Client has paid all fees due under this Agreement. The Company will execute any necessary documents to effectuate such ownership.

The Client acknowledges that the Company may use general knowledge, skills, and experience, and any ideas, concepts, know-how, or techniques that are acquired or used in the course of performing the Services, provided that the Company does not disclose any of the Client’s confidential information.

By accepting this Agreement, the Client confirms understanding and Agreement to these conditions and exceptions regarding the ownership of intellectual property created as part of the Services.

Responsibility for Third-Party Payments.

When the Client engages the Company to perform services for a third-party entity (“End Client”), the Client remains solely responsible for payment to the Company by the posted due dates regardless of the payment status of the End Client. The Client agrees to pay all invoices related to such services within the terms set forth herein, irrespective of the End Client’s payment status. In the event of a payment dispute or delay from the End Client, the Client shall not withhold payment to the Company. The Client agrees to indemnify the Company for any losses incurred as a result of non-payment by the End Client.

To reiterate, agencies that contract our services are liable for the work we do for their clients. If the client refuses to pay, the agency is still responsible for paying the Company in-full for services performed at the request of the agency and/or End Client.

Assignment and Subcontracting.

Both the Client and the Company may subcontract or assign their rights or obligations under this Agreement to third parties without the prior consent of the other party and are not obligated to notify the other party of any such subcontracting or assignment. The subcontracting or assigning party remains responsible for the performance of all subcontracted or assigned obligations under this Agreement.

Time logged by subcontractors will be billed at the prevailing ArcFires rates unless otherwise specified in separate SOW agreements.

Backup and Data Loss.

The Company is committed to performing daily backups of its servers for clients hosted by the Company. These backups enable the full restoration of server snapshot data the event of a catastrophic failure. However, data added after the most recent snapshot can be lost and restoring individual website or hosting account data from these backups is often impractical. Therefore, it is strongly recommended that the Client either subscribes to our Data Protection Care Plan or maintains their own frequent, real-time, incremental backups of their website and content to ensure data integrity and minimize the risk of data loss.

While the Company strives to protect and secure client data, the Client acknowledges that the Company is not liable for any data loss or corruption that could or could not reasonably have been avoided through proper backup practices. Where possible, Clients are encouraged to maintain local copies of all website assets off-server to mitigate loss in the case of catastrophic events. Clients are also strongly encouraged to implement robust backup strategies at the website and hosting account levels and consult with the Company and/or other professional resources for guidance on best practices for data backup and recovery. Optional paid backup services for hosting accounts may be offered by the Company and are recommended for added protection.

Force Majeure.

Neither party shall be liable for any losses, damages, or costs suffered, or delays in the party’s performance or non-performance, to the extent caused by a Force Majeure Event, including any failure to perform its obligations under this Agreement, if such failure results from any act of God, riot, war, civil unrest, flood, earthquake, or other cause beyond such party’s reasonable control (including any mechanical, electronic, or communications failure, but excluding failure caused by a party’s financial condition or negligence).

In the event of such force majeure, the affected party shall notify the other party as soon as possible and both parties shall cooperate to find a reasonable solution to minimize the impact on both parties. Amendments to the Agreement due to force majeure can be made in accordance with the “Amendments” section outlined in this document.

Representations and Warranties.

Each party represents and warrants that it has the power and authority to enter into this Agreement. This Agreement constitutes a legal, valid, and binding obligation, enforceable against the parties in accordance with its terms. The Client authorizes ArcFires to act on all requests made by project managers or other members of the organization’s staff, including volunteers assigned to edit the website. ArcFires may not make an effort to verify the authority of every team member to make service requests. It is the responsibility of the Client to limit and authorize correspondence of team members with the ArcFires team. This provision applies to contracts where agencies contract the use ArcFires services for their End Clients. If the End Client requests work from ArcFires, whether those requests are known or unknown to the Client, the Client is liable for these payments and must coordinate with the End Client for compensation.

In the event that an organization’s team member was not legally authorized to request services, the primary Client is still liable for all costs incurred by use of these Services. In the event that the primary Client was not authorized to represent the legal entity they claimed to own or control, the individual who issued the request(s) will be liable for services performed.

In the case of a client’s business being sold, proof of the sale must be provided to ArcFires by either Client to authorize new access to the entity’s website and accounts.

The Company represents and warrants that it has the necessary expertise and experience to perform the Services and that the Services will be performed in a professional and workmanlike manner. The Client represents and warrants that it has the legal right to use all materials provided to the Company in connection with the Services and waives the Company of all liabilities associated with the use of copyrighted, trademarked, patented, or otherwise reserved content in the execution of these Services.

The Client represents and warrants that they meet the legal age requirements to conduct business and engage in legally binding contracts. Legal guardians are liable in the case that the Client is are found to be underage.

Authority of Signatory.

Each party entering into this Agreement warrants that they are duly authorized to do so and to bind their respective party. The parties represent that they have the power and authority to enter into and perform their obligations under this Agreement.

Client agrees to provide accurate personal information and to not act on behalf of or impersonate another person or organization without Power of Attorney or written and signed permission from the third party.

Agreement.

To provide the best service possible, our assumptions and workflows must be relatively consistent across client accounts. This ArcFires Services Agreement provides uniformity of service by the Company to all ArcFires clients.

Integration.

This Agreement supersedes all prior ArcFires Services Agreements between the parties but does not supersede specific Statement of Work Agreements created for individual projects. In case of conflicts, SOWs shall prevail over this Agreement for the specific project they govern. Modifications to this Agreement must be made in writing and accepted by both parties in separate SOW Agreements. SOW Agreements incorporate the most recently published ArcFires Services Agreement.

This Agreement can be overridden by more recent MSA Agreements published to the ArcFires website.

Counterparts.

This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument.

Term & Updates.

The effective date of this agreement is the date upon which the Agreement has been published at arcfires.com and/or notice issued via newsletter to the Company’s email subscribers and shall continue until all services are terminated for the Client by either party. Clients are not required to explicitly agree to the new Services Agreement to be subject to its terms and conditions. They accept these terms as a living document which will be updated and republished at the discretion of the Company. A Client’s decision to continue services or failure to terminate services after new Service Agreements are published and/or announced indicates a full acceptance of our Terms of Service.

Renewal and Cancellation Terms.

All retainers and other ongoing services provided by the Company are assumed to automatically renew under the same terms and conditions unless the Client initiates cancellation in the Client Portal.

Both parties reserve the right to immediately cancel any and all services at any time for any reason. The Client may terminate the Agreement by cancelling services in the Client Portal and by revoking, in writing, all outstanding service requests, subject to conditions and limitations. However, the cancellation of service subscriptions in the Client Portal by the Client will not be interpreted by the Company as a revocation of all outstanding requests unless the Company receives explicit instructions to such ends.

Cancellation requests must be sent via email to admin@arcfires.com by an authorized representative of the Client’s company. Upon receipt of a cancellation request, the Company will confirm the termination date and provide any final invoicing for the specific service(s) rendered up to the termination date. Refunds for undelivered services will be initiated within 15 days from the date of the Client’s request for refund. The termination shall not affect the Client’s obligation to pay for Services performed prior to the termination date. Cancelling individual or multiple services will not imply a cancellation of all services or a termination of this Agreement unless specifically expressed by the Client.

Recurring subscriptions will continue indefinitely until they are cancelled by the Client in the Client Portal. As a courtesy, ArcFires may offer, at its sole discretion, to aid a client in the cancellation of recurring service subscriptions. However, these requests may not be immediately honored and the Company cannot guarantee a timely response. To ensure immediate termination of this Agreement and services, the Client must initiate the cancellation of their own service subscriptions in the Client Portal. The Client will be liable for balances on invoices generated for subscription services that continued in the absence of either party’s initiation of service cancellation.

Termination Consequences.

Upon termination of this Agreement, both parties agree to fulfill their respective obligations concerning deliverables and payments up to the date of termination. The Company shall provide the Client with any work in progress or completed prior to the termination date. The Client is obligated to pay for all services rendered up to the termination date. Both parties agree to return or destroy any confidential information or proprietary materials belonging to the other party, as requested, within thirty (30 days) following termination.

Modifications & Amendments.

This Services Agreement may be amended or revised, in part or entirety, at any time by the Company at its sole discretion, subject to the terms and limitations included throughout this agreement.

Any amendment, modification, or supplement to this Agreement for the sake of an individual Client must be delivered and accepted by both parties in writing in the form of a SOW Agreement. No amendment, modification, or supplement to any provision of this Agreement for a single Client shall be effective unless it is in writing and accepted in writing by authorized representatives of both parties. The parties agree that any oral representations or modifications concerning this Agreement shall be of no force or effect.

ArcFires may modify all or any part of this Agreement at any time by posting a revised version of the modified General Terms (including the introduction to this Agreement and the Definitions), Services Terms or terms incorporated by reference on the ArcFires website, or by notifying you. The modified Agreement is effective upon publication at arcfires.com or, if ArcFires notifies you, as stated in the notice. By continuing to use Services after the effective date of any modification to this Agreement, you agree to be bound by the modified Agreement.

It is your responsibility to check the ArcFires Services Agreement regularly to review modifications to this Agreement. ArcFires will maintain a public record of all Services Agreements and their effective dates on its website.

ArcFires may modify these Terms of Service at any time, including adding or removing functionality or imposing conditions on use of the Services. ArcFires may choose to notify you of material adverse changes in, deprecations to, or removal of functionality from, relevant technology that you are using.

Notices.

All formal notices under this Agreement shall be given by The Company via direct email and/or email newsletter. Notices to the Company should be sent to admin@arcfires.com. All notices issued to the Client shall be deemed delivered when sent, provided the sender can demonstrate the email was sent to the address on file in the Client Portal. A notice you send to ArcFires is deemed to be delivered when the Company receives it.

An authorized representative of the Client’s entity is responsible for updating the Client account with additional or new project lead information. Clients are invited to add multiple users to their account in the Client Portal to ensure that the appropriate team member receives notices in a timely manner.

Electronic Communication.

By accepting this Agreement or using any Service, you consent to receive electronic communications related to your account and the services we provide at ArcFires, regardless of your use of any or all of these services.

Waivers.

To be effective, a waiver must be in writing signed by the waiving party. The failure of either party to enforce any provision of this Agreement will not constitute a waiver of that party’s rights to subsequently enforce the provision.

Severability.

If any provision of this Agreement is held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision, and this Agreement shall be construed as if such invalid, illegal, or unenforceable provision had never been included. The remaining provisions of this Agreement shall remain in full force and effect, and, to the extent possible, the invalid or unenforceable provision shall be replaced by a provision that, being valid and enforceable, comes closest to the intention underlying the invalid or unenforceable provision.

Survival Clause.

Certain provisions of this Agreement shall survive the termination or expiration of this Agreement, including, but not limited to, Confidentiality, Liability, Ownership of Intellectual Property, and any other provisions which by their nature should reasonably be expected to survive termination. These provisions shall remain in effect after the termination or expiration of this Agreement to protect the interests and rights of both parties and to ensure the ongoing confidentiality and proper use of proprietary information and intellectual property.

Entire Agreement.

This Agreement contains the entire understanding of the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous Agreements and understandings, whether written or oral, except as otherwise provided in a signed Statement of Work (“SOW”). In the event of any conflict between the terms of this Agreement and an SOW, the terms of the SOW shall prevail.

Electronic Signatures & Written Agreements.

The parties agree that written Agreements and/or electronic signatures on this Agreement, amendments, notices, Statements of Work, Change Orders, and other documents related to this Agreement are legally binding in the same manner as handwritten signatures.

The use of electronic signatures and digital communication facilitates easier and faster execution and exchange of documents, aligning with the digital nature of the Company’s business operations. The parties consent to the use of electronic documents, signatures, and written Agreements as admissible evidence in any legal proceedings related to this Agreement.

Services.

The Company agrees to provide website design and development services to the Client (the “Services”), which may include, but are not limited to, the creation of custom WordPress websites, website maintenance, website hosting, digital marketing, graphic design, online security, business consulting, and website consulting services. The Client agrees to provide the Company with all necessary materials and information to enable the Company to perform the Services, including but not limited to content, images, logos, and access to various accounts.

The rates and terms set forth in this Agreement shall be applicable to any and all additional Services rendered by the Company to the Client, ancillary to or beyond the scope of website design and development services.

General Service Terms.

Service Requests.

The Client gives the Company authorization to perform any and all tasks, explicit or implied, that are deemed reasonable, necessary, and proper by the Company to accomplish a request by the Client.

When a request implies a large scope relative to typical requests for the Client, we will do our best to communicate the implications of the request to ensure the client is prepared for the amount of time, effort, and budget that may be required. The Client accepts the expertise, judgment, and professionalism of the Company in the interpretation and execution of these explicit and implicit tasks.

The Client should keep a record of messages sent and requests made. ArcFires notes and records will have a decent level of detail but we operate on a system of trust. To record every meaningful detail of every task for every client would be a Herculean effort that would slow us down, cause us to stay clocked in longer, and cost clients more money for the same levels of productivity. Trusting that our team only clocks in to efficiently carry out tasks associated with your requests will save you a lot of money. We make no guarantees about our ability to perfectly recall the purpose of a single time entry from many months or years ago. Help us help you by keeping records of your requests. A client’s request that the Company account for the specific details of a single time entry may take a substantial amount of time to track down. This request make justify an additional clock-in at the discretion of the Company.

Outstanding Requests.

The Client’s requests remain outstanding for an indefinite amount of time until the requests are explicitly revoked or the account is closed in accordance to the Termination terms detailed above. The Client is responsible to notify ArcFires if outstanding requests were fulfilled internally or by other contractors.

Workflows & SOPs.

ArcFires can try to reasonably accommodate the Client’s tools and workflows but extreme adjustments may require added scope. Statement of Work Agreements, bids and estimates, and other terms assume the use of our Standard Operating Procedures. Deviation from these practices and policies may add unforeseen labor and may impact project scopes and budgets.

Both parties reserve the the right to cancel or reschedule calls. The Company is currently not charging fees for call cancellation or rescheduling.

Rush Orders.

There is no formal method for submitting Rush Order requests. Requests are interpreted as Rush Order if ArcFires perceives a sense of serious urgency in the request and/or will need to rearrange schedules or work outside of business hours to fulfill the request in a timely manner. As a courtesy, ArcFires intends to communicate or indicate when a request is being interpreted as Rush Order but is not obligated to formally announce Rush Order statuses. To help communicate urgency clearly, Clients are encouraged to indicate when a request should be deemed Rush Order.

Rates.

The current rates for Services not billed by the hour are maintained on the arcfires.com website and Client Portal and are subject to change with at least 30 days notice. Pricing changes are announced in newsletter emails by the Company.

Non-Retainer Hourly Rates.

The hourly rates for the Services provided by the Company to the Client shall be as follows:

  1. $200 per hour during business hours

  2. $250 per hour outside business hours or for Rush Order projects

Credits.

Credits represent positive balances on the Client’s account and can be used to pay future invoices. They are recorded in US dollars are used by the company to maintain accurate records of account balances.

Credits may be applied to your account for the following reasons:

  1. Overpayment of an invoice

  2. Payment of an “Add Funds Invoice”

  3. Retainer payment in advance for support services

  4. Payment of a cancelled invoice

  5. Refund payments in the form of credits

The Client can use credits to pay for balances on outstanding invoices. Credit balances are visible in the Client Portal.

Retainers may be used by the Client to purchase work credits. See our Retainers section for more information.

Credits are not redeemable for cash.

If a paid invoice experiences a chargeback, correlating credits may be revoked.

Due to bookkeeping complications with our invoicing software, credits currently do not expire and roll over from month to month. This currently provides a benefit to the client that may prove unsustainable for the Company. This policy may need to change in the future as we solve some of the technological issues with credit management for retainers. More information on this dilemma will be released in the future.

Support Packages.

ArcFires offers discounted hourly rates for clients who buy support packages in advance. The hourly rates for the Support Packages provided by the Company to the Client shall be as follows:

  1. $150 per hour during business hours, paid in advance

  2. $175 per hour for Rush Order work

Website Hosting.

ArcFires recommends that hosting clients subscribe to hosting account plans with more than as much free space as the size of their largest website so that backups and zip exports can process without issue. The Client will not hold ArcFires liable for damage or data corruption caused by accounts that hit limits while writing data.

As we seek to fine tune our hosting plans to meet the needs of various client demographics, ArcFires maintains the right to modify hosting MySQL Governor, Cloudlinux LVE account limits, and other hosting limits without notice.

Email Hosting.

Our hosting plans include email hosting functionality. There are currently no limits on the number of hosting accounts available on each hosting account plan. However, our servers are not optimized for email hosting and we cannot make any guarantees about email deliverability or about the accounts being prepared for IMAP/POP3 synchronization with other apps. Email hosting should be considered an unmanaged service.

Website Development.

Default Statement of Work Terms and Assumptions.

ArcFires employs subcontractors with varying levels of design expertise. If the scope for a budget-restricted assumes minimal design efforts, excessive design requirements will require a change order to accommodate more advanced design services.

Unless otherwise scoped by a Statement of Work, forms requirements are limited to saving submissions to the database and send notification emails. Expectations about integrations of forms with CRMs and other systems or automations must be during the Discovery Call and scoped. Change Orders will be necessary for forms that require integrations not revealed during the Discovery Call(s).

We build responsive websites and do not subscribe to pixel perfect design methodologies. Due to the nature of the mathematically dynamic CSS frameworks we use to implement website builds, our sites will not perfectly match the mockups. This deviation from antiquated development priorities allows us to build fluid, responsive websites that are more friendly for all device types.

DNS access issues can delay propagation and launch. The Client should make granting ArcFires full access to domains and/or DNS nameservers an immediate priority at the beginning of each new website build.

ArcFires intends to use Cloudflare for all domain nameservers to take advantage of countless security and performance features.

Unless otherwise scoped in a SOW Agreement, ArcFires intends to build all websites within WordPress, Shopify, or Kajabi. New WordPress websites will be built with Bricks Builder or Elementor Pro. ArcFires assumes that websites developed in Bricks Builder will be professionally maintained. The Company strongly discourages the Client from accessing the Bricks Builder designs without being professionally trained. Elementor Pro websites are more friendly for beginner and intermediate website users.

We assume that the tools selected for this project will be functional at the time of development. Unexpected issues with plugins, themes, WP core, hosting software, etc may cause delays or lead to a change in the way we build. Using different software may impact the project budget.

Our team and website design subcontractors include limits in their scopes for how much media editing and revisions are reasonable for a website design or build. These limits are reasonable according to industry standards but some are assumed and not yet expressly articulated. Clients who push beyond the limits of what is reasonably considered normal or industry standard may need to agree to scope adjustments and change orders.

The Client can request to know how much time has been clocked for their projects and we will do our best to notify clients if projects are taking longer than expected. However, the Company is under no obligation to give regular reports of time clocked.

Changing inspiration sources or design requirements after the design phase has started will most likely require a change order.

Unless otherwise stated in a SOW agreement, website development services must be paid in advance with a 50% down payment to fund the first half of the project and 50% to fund the second half of the project.

ArcFires makes assumptions about the tools we will use for a project. Assuming they trust our judgment. Requests to use specific tools can be scoped and may increase the work required for a project. Our hourly rates are based on our current skill sets with preferred tools, but the rates will be applied regardless of the tools we use or the nature of our work. Simple tasks are billed at the same hourly rate, we just finish sooner.

As automatic plugin, theme, and core updates can cause websites to crash spontaneously, ArcFires leaves automatic updates disabled for new builds. This makes the website more stable but will result in security vulnerabilities if regular updates are not conducted. We recommend using our Website Maintenance Care Plan to responsibly push regular website updates.

Credit to ArcFires for web design and/or development will be permanently placed in the website footer unless the project Statement of Work Agreement includes requirements to the contrary. ArcFires maintains the sole right to remove the credit at any time.

Not all assumptions can be or have been articulated. The Client acknowledges that there are countless other assumptions that must be made to generate quotes, bids, and SOW agreements. They agree to trust our professional expertise but are welcome to ask questions about our workflows and decisions. When change requests violate a reasonable unspoken assumption, the client agrees that change orders may be necessary at our discretion.

Client Project Acceptance and Revision Policy.

Work review and acceptance are conducted through collaborative platforms and communication tools such as Google Meetings, Zoom, Marker.io feedback, and ClickUp, allowing for flexible and informal approval processes. Clients are encouraged to actively participate in the project development process, providing timely feedback and approvals. Specific revision policies and project requirements are detailed in separate Scope of Work (SOW) documents, which outline the terms for revisions and adjustments on a project-by-project basis.

Client Responsibilities.

The Client is responsible for ensuring the timely and efficient execution of the Services by providing the Company with all necessary materials, information, access to platforms, and timely feedback as required for the completion of the Services. This includes, but is not limited to, providing content, images, logos, and access credentials in a secure manner. The Client is also responsible for making timely decisions and approvals to facilitate project progress. Failure to provide necessary resources or feedback in a timely manner may result in delays or additional charges. The Client agrees to maintain open and effective communication with the Company throughout the duration of the Services.

Alternative Development Options.

To help clients with tight budgets build websites, ArcFires may offer to provide website development services through monthly retainers or support packages instead of scoped projects. These alternatives charge for work by the hour instead of the scope. This may make the website build more affordable than a typical scoped project of the same size, but ArcFires cannot commit to a specific budget without limiting the number of hours used on the project. If the Client’s requests exceed the number of hours budgeted for the project, the Client is still responsible to pay for all time used.

To keep the budget restrained, ArcFires encourages the Client to use a minimum viable product mentality to filter wants from needs and be willing to make scope sacrifices. The Client accepts that by using monthly retainers or support packages for website development, they commit to pay in full for all time spent by ArcFires on the project. The Client has the right to make a reasonable number of requests each month for the total number of hours clocked on a project.

The Client commits to pay for all development work they request, even if the time spent on the project exceeded the Client’s assumptions and expectations. The Client has the right to ask for time estimates on a feature or scope before officially issuing the request. Requests can be verbal or written and are legally binding.

If the Client has requested the use of these alternate development methods, the Company makes no commitment to a final outcome or scope. ArcFires will develop within scope and towards the Client’s desired outcome but will cease if the Client requests a cessation of development. The Client will consider all services performed as helpful, productive, and legitimate in spite of the decision to halt development before completion of the project.

Support & Development Retainers.

Monthly retainers have a minimum term of 3 months and payments are due on the 1st of each month. Payment of the retainer invoices will add credits to the client’s account to be applied on future invoices. A separate invoice will be generated, typically at the end of the month, for time clocked on behalf of the Client.

The Company makes no guarantees about availability and with the exception of server maintenance or other SOW Agreement terms, members of the ArcFires team are not to be considered “on-call.” Retainers are used to reserve hours during typical business hours and should not be construed as high-availability contracts.

Unless otherwise stated, reply time-frames do not include weekends, holidays, or other days the ArcFires team has scheduled for time off. While the Company may offer to work outside normal business hours, the Company does not guarantee availability outside normal business hours.

Retainers are used to reserve time on the Company calendar but the specific time blocks are scheduled at our discretion.

We offer optional retainer packages with the following features:

Premium Development & Support Retainer.

The Premium Development & Support Retainer (“Premium Retainer”) unlocks a discounted $100 hourly rate and allows the Client to reserve up to 8 hours of work per month for paying for the work in advance. The Client agrees to pay $1,100 monthly at the beginning of the month. This payment will apply a credit of $800 to the Client’s account and reserves 8 hours of priority development and support on the Company’s calendar. This credit may be applied to future invoices including the bill for time clocked and invoiced in the following month(s). This retainer reserves an ongoing $100 per hour rate for work beyond the initial 8 reserved hours during the term of the service. There are currently no fees for Rush Order work, an exclusive offer restricted to Clients on this Premium Retainer.

Time in this retainer may be applied to, but is not limited to, any or all of the following services:

  • Website development & support

  • Consulting and strategizing services

  • Coaching & training videos upon request

  • Weekly check-in calls

  • Direct access to the Company via text, calls, and email support

ArcFires will make a good faith effort to provide same-day replies (or within 12 hours if the message was received outside business hours) for clients using the Premium Retainer.

Custom Premium Development & Support Retainer.

The Custom Premium Development & Support Retainer (“Custom Retainer”) has access to all Premium Retainer features but reserves a custom number of hours on our schedule. The Custom Retainer requires a $1,200 monthly minimum payment (reserving a minimum of 12 hours) made at the beginning of the month and maintains the same hourly rates as the standard Premium Retainer.

As crises and urgent requests are impossible to anticipate and will require unforeseen quantities of labor, ArcFires reserves the right to use feedback from the Client and discretion when deciding how much reserved time should be allocated to task lists or remain unscheduled so as to avoid excessively surpassing the amount of time reserved by the retainer.

Unused time currently rolls over to following months in the form of account credits. The Client is responsible for paying the full amount invoiced for time clocked at the request of the Client on the projects during the month, even if the time exceeded the time reserved in a month by the retainer.

Advanced Development & Support Retainer.

The Advanced Development & Support Retainer (“Advanced Retainer”) allows clients to reserve up to 5 hours support per month at a discounted rate of $100 per hour by paying $500 monthly in advance at the beginning of the month. Hourly work beyond the first 5 hours will be billed at $150 per hour and $175 per hour for Rush Order work.

Time in this retainer may be applied to, but is not limited to, any or all of the following services:

  • Website development & support

  • Coaching & training videos upon request

  • Monthly check-ins upon request

  • Call, text, & email support

ArcFires will make a good faith effort to provide replies within 24 hours (or within 48 hours if the message was received outside business hours) for clients using the Advanced Retainer.

Basic Development & Support Retainer.

The Basic Development & Support Retainer (“Basic Retainer”) allows clients to reserve up to 2 hours support per month at a discounted rate of $100 per hour by paying $200 monthly in advance at the beginning of the month. Hourly work beyond the first 2 hours will be billed at $150 per hour and $175 per hour for Rush Order work.

Time in this retainer may be applied to, but is not limited to, any or all of the following services:

  • Website development & support

  • Coaching & training videos upon request

  • Call, text, & email support

ArcFires will make a good faith effort to provide replies within 48 hours (or within 3-4 days hours if the message was received outside business hours) for clients using the Advanced Retainer.

Calls & Meetings.

Discovery Calls and other meetings exclusively intended to discuss potential website builds/redesigns, partnerships, new projects, or retainer services are generally treated as sales calls and are not billed.

Calls intended to provide coaching and consulting, training, maintenance, and other types of support for existing projects will be billed according to the rates determined by our current Agreement. (i.e. If we have a retainer, the rate determined by our retainer will be used to bill for time spent on calls. If we do not have a retainer, we will use the non-retainer hourly rates listed herein.)

To reserve time on the Company calendar, the Client may schedule using Google Calendar Appointments. By scheduling time on the calendar, the Client accepts the Company’s terms and prevailing rates.

Care Plans.

Care plans are used by the Company to offer consistent, proactive, and ongoing support to our clients. Whereas Development Retainers and other support services are billed by the hour, Care Plans offer .

Disclaimer: We are not perfect, and neither is the best software on the market. Due to the unavoidably imperfect nature of open source software and the modern technologies employed in the execution of these Care Plans, the ever-changing legal environment, best practices, industry standards, and technological threats, our own imperfections, and countless other factors, no guarantees can by made by the Company with regard to the outcomes of these services. Websites on the Data Protection Care Plan can still be hacked, websites on the Compliance Care Plan may not be perfectly compliant, and websites on the Performance Care Plan can struggle with slowness, etc. Our objective is constant improvement in each of these areas while developing and implementing contingency plans to mitigate the consequences of imperfection. Clients who seek perfection and guarantees are encouraged to look elsewhere. Clients who value our expertise and find value in our commitment to constant improvement are invited to explore the Care Plans below. Signing up for these services constitutes the Client’s acceptance of this disclaimer.

There is currently no minimum monthly commitment for Care Plans. Clients retain the right to cancel Care Plan services at any time. However, refunds will not be issued for services already performed.

It remains the sole discretion of the Company to determine how much time and effort to allocate to a client each month in the execution of a Care Plan.

Several Care Plans offer clients access to our agency licenses for various premium plugins and other technologies, usually at a significant discount. ArcFires makes no guarantees about the ongoing availability of specific plugin(s) and technologies or their licenses and retains the right to cancel any and all agency licenses at any time for any reason. ArcFires will announce changes to our tech stack in newsletters. As ArcFires is committed to providing our clients with high-quality services, we are constantly researching and replacing plugins with solutions that appear to provide the best long-term value. If the Client determines that the current technology stack supported by a Care Plan is unhelpful or desires to cancel the plan for any other reason, the Client maintains the right to terminate the subscription in the Client Portal and can request a pro-rated refund.

Due to the legal restrictions on the use of agency licenses, the client is not purchasing or renting the license key itself. These Care Plans are a form of retainer. In addition to reserving various levels of support, these enable ArcFires to actively maintain licenses inside the Client’s website environment. Removal of ArcFires’ administrator access to the website or any other pertinent account(s) by the Client makes our maintenance of the license key impossible and constitutes a violation of the Care Plan retainer. In the event the Client revokes access but does not cancel the Care Plan, it will remain the discretion of ArcFires to determine whether to leave the Care Plan active while awaiting renewed access or to cancel the service.

The Client has no right to re-use our agency licenses outside of our Care Plans. Unauthorized use on additional websites, distribution of our license keys, or continued use after a plan is cancelled is illegal and merits legal action from ArcFires and/or the plugin developers. ArcFires reserves the right to immediately block the use of a license on a website after a plan has been cancelled.

The specific technologies employed and services provided in each Care Plan may vary for each Client and project, according to what ArcFires deems essential and helpful for the respective circumstances.

1. Essential Plugin Maintenance Care Plan.

This Essential Plugin Maintenance Care Plan is currently offered by ArcFires to maintain use of the following categories of softwares:

  • Theme builder(s)

  • Theme builder add-on(s) and enhancer(s)

  • CSS framework(s)

  • Custom post type & custom field plugin(s)

  • Dashboard modifier plugin(s)

  • Form builder plugin(s)

No labor beyond the effort of installing, activating, or deactivating license keys by ArcFires is to be expected or assumed by the Client.

2. Advanced Plugin Maintenance Care Plans.

Individual Plugin Maintenance Care Plans can be requested by a client to access premium plugins, such as but not limited to:

  • Gravity Forms Pro + add-ons

  • Uncanny Automator Pro

  • MEC Pro + add-ons

  • SMTP license

Use of these plugins via Care Plan retainers will be licensed separately.

No labor beyond the effort of installing, activating, or deactivating license keys by ArcFires is to be expected or assumed by the Client.

3. Website Maintenance Care Plan.

This Care Plan covers the work required to perform managed updates and to solve related problems that prevent successful updates. Managed update efforts include:

  • WP Core updates

  • PHP updates

  • Theme updates

  • Plugin updates

  • Plugin database updates

Monitoring services include:

  • WP site health monitoring

  • Site quality monitoring

  • Uptime monitoring

  • Domain expiration monitoring

  • SMTP email deliverability monitoring

  • DMARC email deliverability monitoring

The Company uses cost-benefit analysis and reserves the right to delay updates if it believes that specific updates may cause significant issues. Software updates occasionally contain vulnerabilities and conflict with other programs. ArcFires will make every reasonable effort to discover potential issues before running updates. The Client will not hold ArcFires liable for any damages or down time caused by bugs or issues existing in or cause by these updates. The Company strongly encourages the use of our Data Protection Care Plan to mitigate data loss and limit downtime in these cases.

The monitoring services in this Care Plan do not include the non-critical development work required to solve problems that may be discovered during monitoring. The fundamental purpose of this retainer is to keep a website on the internet by running essential updates and reasonably anticipating future issues through conducting website audits. The distinction and judgment of critical vs non-critical issues will be at the sole discretion of the Company. Non-critical issues will require separately scoped development services.

4. Data Protection Care Plan.

This Care Plan provides many of the technologies and efforts necessary to secure websites and mitigate data loss. Data protection efforts may include but are not limited to:

  • Regularly scheduled cPanel hosting account backups

  • Incremental backups of WordPress environments

  • Vulnerability checkers

  • Website Application Firewall technology

  • Configuration of Cloudflare rules for network security

  • Website restoration from backups

Improvements to website security and data retention mechanisms are made incrementally and iteratively over time and may take much longer than a single month to fully implement. Clients are strongly encouraged to maintain this Care Plan as an essential and ongoing aspect of website maintenance.

5. Compliance Care Plan.

ArcFires highly encourages all clients to use professional services and resources that are entirely dedicated to helping companies attain and maintain full legal compliance. This Care Plan can help the Client fill some large gaps in the need to stay compliant.

Services provided by this Care Plan may include but are not limited to:

  • Access to legal Agreement generation services, such as Termageddon

  • Regular audits of Privacy Policy terms

  • Regular audits of Terms and Conditions terms

  • Regular accessibility audits

  • Development efforts to implement accessibility improvements

  • GDPR compliance efforts

  • HIPPA compliance efforts

Although this request is optional, ArcFires strongly recommends that clients using the Compliance Care forfeit administrative access to the website to ensure that we can carefully monitor all use of plugins and can maintain accurate privacy policies. Clients are generally unaware of the implications of using various plugins and how that affects cookies and user privacy. Resisting the urge or forfeiting the ability to add new plugins will tremendously help us keep your website compliant.

Disclaimer: As we are not legal experts, the Company cannot guarantee initial or ongoing accessibility compliance or other forms of legal compliance for websites. This Care Plan retainer exists to help clients consistently discover and solve compliance issues. The Client assumes full responsibility and accepts all liabilities related to legal compliance for the website and other assets.

6. Performance Care Plan.

Services provided by this Care Plan may include but are not limited to:

  • WordPress acceleration technology

  • Performance optimization

  • Database optimization

  • Cache optimization & maintenance

  • Media library optimization

  • CDN maintenance

Disclaimer: Website performance is extremely complicated and subject to countless factors, some of which are outside our control. ArcFires strives to help clients meet certain benchmarks that are unique to the nature of the website and functionality required. Some websites are inherently more complicated and will not meet the performance standards of more simple websites without tremendous effort. ArcFires retains the right to determine which performance enhancement efforts fall beyond the scope of this Care Plan retainer and would require separately scoped development projects.

7. Marketing Care Plan.

This Care Plan provides clients with access to technology and services that help ArcFires discover and resolve problems with Search Engine Optimization. Efforts may include but are not limited to:

  • SEO audits & monitoring efforts

  • Limited SEO enhancement efforts

  • Advanced traffic analytics technology

  • Implementation and configuration of traffic analytics technology

8. Complete Care Plan.

This Care Plan incorporates the services and terms of all previous Care Plans.

Acceptance.

These Terms of Service are offered to the Client by ArcFires, LLC. Use of ArcFires’ services constitutes the Client’s acceptance of these terms and conditions, including all waivers of liability.

ArcFires Logo White

Main Menu

Quick Links

Search

“It does not take a majority to prevail… but rather an irate, tireless minority, keen on setting brushfires of freedom in the minds of men.” — Samuel Adams